Order FAQs
Order status, changes, and support
How do I track my order?
Once your order ships, tracking details are added automatically. You can follow your delivery at every stage, or check your order anytime via the Order Tracking page.
What is the processing time for orders?
Orders are processed within 24–72 hours.
Once processing is complete, your order is prepared for dispatch immediately.
Can I change or cancel my order?
Orders can be changed or cancelled within 48 hours of placement. Contact our support team as soon as possible. After 48 hours, changes or cancellations are no longer possible.
What if my package is marked delivered but not received?
If your tracking shows delivered but you haven’t received the package:
- Check with neighbours or your local courier first
- Ensure the delivery address is correct
If the issue persists, contact our support team and we’ll assist you promptly.
Check Your Order Status